Troubleshooting

Only one channel is transmitted

Please check your sound card configuration. If it supports an option to route individual channels between inputs and outputs, ensure that this setup is valid. With some sound cards even peakmeters in the sound card monitoring tool will show stereo input, but it does not mean that what is actually available to the applications is a stereo unless routing is set up.

Such issue is known for ESI Juli@ soundcard. Consider the following example:

We have set up a loop link in the Patchbay:

_images/esi-julia-self-link.png

so we should hear what is recorded on the Juli@ Ch12 input on the Juli@ Ch34 output, routed through Electron servers. But what we actually get by default is stripped to the left channel:

_images/esi-julia-channel-missing.png

The resolution is to open DirectWire settings:

_images/esi-julia-wire.png

and link physical inputs with actual driver’s inputs. Then it will properly pass stereo data to connected applications.

We are unable to test all existing soundcards but we believe that similar pattern can be present with other multichannel devices.